Patient Participation Group

We have a Patient Participation Group and we publish newsletters to keep patients aware of new services which we are offering.

To give practice staff and patients the opportunity to discuss topics of mutual interest
To bring a sense of ownership and partnership between practice staff and patients
To consult patients about the facilities and provision of services
To produce an action plan, in conjunction with the Practice Manager, in response to the findings of the consultation
To disseminate information about the work of the Patient Panel Group
To receive information about the changes to healthcare provision

The meeting does not discuss individual complaints against a member of staff as there is a separate complaints procedure for that purpose.

Newsletters