Access to Services

We want to get better at communicating with our patients and service users.
We want to ensure that all patients with disabilities, impairments  or sensory loss are supported in their information an communication needs.

We are very willing to help any patient that has any problems with accessing our services, please ask a Receptionist. The practice is wheelchair accessible and patients who are deaf or hard of hearing can use the text message system to book appointments. Sign language interpreters can also be provided given reasonable notice.

Interpreter Services

Any patient can request an interpreter if their first language is not English. This service should be requested when the appointment is booked.

Facilities for Lower Gornal Medical Practice and Masefield Road Branch Surgery

The following facilities are available:

  • Parking – Street parking is available at Bull Street and Masefield Road, but please be courteous to residents.
  • Toilet for wheelchair users – There is a wheelchair accessible patient toilet at Masefield Road and two toilets, one near the GP patient waiting area, and one near the Community Health patient waiting area at Lower Gornal Medical Practice.
  • Access for Wheelchair users – There is ramp access for wheelchairs to the GP Reception and waiting area and the whole building is on one level.

Practice leaflets are available in braille and large print.

Contact us via email lowergornal@dudleyccg.nhs.uk or text 07890 740124

Please speak to a member of staff who will be able to offer you support and guidance.

  • CQC Report

  • Practice News

    Named GP for every patient
    Every patient in our practice has a named/usual GP who will be accountable for their care, although patients have the choice to see different doctors.

    Mobile Numbers
    Please check we have your mobile numbers on record so we can send you appointment reminders. You can also use the service to cancel your appointments.

    Pharmacy First
    Your local Pharmacy can give you help and advice about your health and well-being. Minor conditions can often be dealt with by a pharmacist without a prescription and without the need to see a doctor. They may be able to advise you on the most suitable treatment, which may include an over-the-counter medicine.

    Electronic Prescriptions
    Your prescriptions can now be sent electronically from the surgery to your nominated pharmacy.

    This means you will not have to make a return journey to the surgery to collect your paper repeat prescription. Simply order your prescription in the usual way. Your medication will be ready for collection from the pharmacy usually within 2-3 working days.

    Speak to a member off staff at the surgery or a pharmacy.

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