Compliments and Complaints

It is really important that you tell us if you are not happy about any aspect of our service, as unless we know, we can do nothing about it.

Likewise, we really like to know when we have done well and you are pleased.

You can tell the Practice Manager, Practice Administrator or a member of the Patient Panel.

If you do need to make a formal complaint, the Receptionist will give you our Complaint Procedure which explains how to do this.  Also please take a look at our Complaints Policy.

  • CQC Report

  • Practice News

    Named GP for every patient
    Every patient in our practice has a named/usual GP who will be accountable for their care, although patients have the choice to see different doctors.

    Mobile Numbers
    Please check we have your mobile numbers on record so we can send you appointment reminders. You can also use the service to cancel your appointments.

    Pharmacy First
    Your local Pharmacy can give you help and advice about your health and well-being. Minor conditions can often be dealt with by a pharmacist without a prescription and without the need to see a doctor. They may be able to advise you on the most suitable treatment, which may include an over-the-counter medicine.

    Electronic Prescriptions
    Your prescriptions can now be sent electronically from the surgery to your nominated pharmacy.

    This means you will not have to make a return journey to the surgery to collect your paper repeat prescription. Simply order your prescription in the usual way. Your medication will be ready for collection from the pharmacy usually within 2-3 working days.

    Speak to a member off staff at the surgery or a pharmacy.

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